Custom Chatbots
Smart chatbots that understand and respond to your unique challenges
Custom Chatbots
Smart chatbots that understand and respond to your unique challenges
Every organization is different, so are our chatbots. Through a collaborative approach, we combine your business expertise with our technological and development skills to design highly personalized chatbots that fit your users and your environment.
Chatbots for customers
From interactive FAQs to personalized support, chatbots assist users in their shopping or administrative formalities. They are powerful tools to improve the quality and accessibility of services.
informations
Navigation help, interactive FAQ, provision of documents…
e-commerce
Bookings, real-time advice, lead generation and qualification…
after-sales services
Deliveries or applications tracking, user reclamation, appointment scheduling…
customer support
Self-service solutions, inquiry qualification, transfer to a human agent…
Chatbots for employees
Chatbots can act as true facilitators. Connected to a company’s data silos, they are very efficient at centralizing and simplifying many back-office processes.
planning
Scheduling appointments, planning meetings, booking shared resources…
common questions
Interactive FAQ, provision of company documentation…
human ressources
Access to holiday entitlement balance, leave request, absence notification…
IT support
Password change or recovery assistance, personalization of email signature…
/benefits
Available instantly and 24/7, a chatbot can handle many requests simultaneously.
A chatbot eliminates data entry errors and can check, in real time, the accuracy of the information collected.
By reducing the processing time of queries (by up to 50%), a chatbot helps improve user satisfaction.
By automating monotonous tasks, a chatbot enables staff to be more productive by focusing on higher value activities.
A chatbot standardizes all information delivered and ensures the compliance of exchanges and processes with applicable laws and regulations.
What Is a Chatbot?
Chatbots are software applications able to interact with their users through a natural language conversation.
Chatbots can be designed to handle a limited number of requests or be fully fledged digital assistants offering highly personalized interactions. They can be deployed across a variety of channels (website, mobile or messaging applications) and can automate simple tasks.
There are two types of chatbots. The first type is based on rules, the second on artificial intelligence technologies.
These two types are not mutually exclusive. For optimal performance, the chatbots developed by Inceptive often are hybrid which combine the strengths of both the rules-based and AI type. Our bots understand natural language but also rely on predefined conversation flows. They are able to analyze and memorize the context of a conversation, switch from one conversation scenario to another and can respond to spontaneous user requests at any point of a conversation.
Inceptive Chatbots…
INPI chose Inceptive for its first chatbot
INPI chose Inceptive for its first chatbot
/features
/features
Our chatbots can handle multiple topics. They offer different navigation and access options to the various topics based on a user’s profile.
Our chatbots support rich content such as hyperlinks, buttons, images, videos or carousels to make conversations smoother and more dynamic.
The appearance of our chatbots’ buttons and widgets is 100% customizable. It is easily styled to match your visual identity for seamless integration into your communication channels.
Our chatbots include an escalation feature to automatically transfer complex requests to a human agent. They also include a Live Chat module to process requests in real time.
Detailed usage and performance metrics are available through an online account. They are presented in visual form and can easily be exported as CSV files.
The online account gives access to a complete chat history and can display each past conversation in full. This feature is useful to identify and understand why conversations fail and improve the bot.
Chatbots must be designed and developed methodically
The technologies and technical expertise involved in chatbot development are mere tools. They are only as powerful as the reflection on the bot’s scope and objectives is thorough and well thought out. The definition of the bot’s scope during the design phase remains the most decisive factor in the overall success of a chatbot project.
DESIGN
Definition of the chatbot’s goals, use cases and target user
Resource Aggregation
Dialog Flow Design
Technical specifications of interactions/connections (IS/API)
DEVELOPMENT
Content writing
Conversational graph design
Natural Language Processing configuration
Connections integration
Internal testing and feedback
LAUNCH
Going live
Performance monitoring
Ongoing optimization
Bot Monitoring and handoff
We use our own chatbot building platform (Robo Fabrica) to create all our custom chatbots. The platform, available as a SaaS solution, allows us to progressively empower your team with the skills necessary to manage the bot autonomously.
Our Chatbot Design services always include a training phase covering Robo Fabrica’s monitoring and maintenance tools. Additional courses are available for clients who wish to manage the entire lifecycle of their chatbot in-house (changes, addition of features/connections, etc.)
Why Inceptive?
Internal R&D has enabled us to develop proprietary tools among which Robo Fabrica, our chatbot building and management platform. These tools allow us to be technologically independent and ensure that you retain full control and ownership of your data.
The value and efficiency of a chatbot often depends on its degree of integration with the company’s information system. Inceptive has the technical skills and know-how to implement complex interactions and develop, if needed, the technological bricks necessary for optimal system integration.
Once trained to use Robo Fabrica, you will be able to manage and update your chatbot instantly and independently. If you have any questions or need help, we are always available to assist you via the platform’s support channels.
We adhere to a transparent development process on all aspects of a project (technologies, hosting, regulations, etc.) and ensure easy and open communication during the entire project through a designated contact person.
