Chatbots can be designed to handle a limited number of requests or be fully fledged digital assistants offering highly personalized interactions. They can be deployed across a variety of channels (website, mobile or messaging applications) and can automate simple tasks.
There are two types of chatbots. The first type is based on rules, the second on artificial intelligence technologies.
These two types are not mutually exclusive. For optimal performance, the chatbots developed by Inceptive often are hybrid which combine the strengths of both the rules-based and AI type. Our bots understand natural language but also rely on predefined conversation flows. They are able to analyze and memorize the context of a conversation, switch from one conversation scenario to another and can respond to spontaneous user requests at any point of a conversation.